As the leading CRM system, netFORUM can help associations increase member satisfaction, enhance customer loyalty and grow marketing capabilities. But how can associations extend netFORUM to streamline business processes and maximize services and solutions?
Effective and efficient integration of netFORUM with adjacent enterprise systems, such as databases, ERP, LMS, Registration, Advocacy and other CRM systems and custom applications, is critical to enabling sales teams, increasing revenue and better serving customers. Across the broad spectrum of netFORUM integration needs, patterns emerge for how to best address integration challenges. Amida Solutions uses its real world use cases and experience to resolve your integration problems and needs.
System Requirements Analysis (SRA)
This is the process of discovering, analyzing, defining, and documenting the requirements that are related to a specific business objective. And it’s the process by which we can clearly and precisely define the scope of the project, so that we can assess the timescales and resources needed to complete it. This ensures that we deliver the solution to your organization’s needs To make analysis easier, we group the requirements into these four categories:
Functional Requirements
These define how a product/service/solution should function from the end-user’s perspective. They describe the features and functions with which the end-user will interact directly.
Operational Requirements
These define operations that must be carried out in the background to keep the product or process functioning over a period of time.
Technical Requirements
These define the technical specifications/issues that must be considered to successfully implement the process or create the product.
Transitional Requirements
These are the steps needed to implement the new product or process smoothly.
Project Management
A project plan, project charter and/or project scope put in writing, outlining the work to be performed. During this phase, a team will prioritize the project, calculate a budget and schedule, and determine what resources are needed.
Data Conversion
No matter what system currently holds your data, we make sure your data is converted seamlessly into your new Abila product. Our Data Conversion team works closely with you to map your data into the appropriate tables, and successfully import into your new application. Our processes are developed to automate the conversion process as much data as possible, minimizing manual entries.
Custom Report Development
Reporting is generally an automated process that captures and report on analyzed data. These reports can be in form of statistical data, visual charts and/or standard textual content. We can help you define the report requirements and develop them. Developing Standard Operating Procedures (SOPs) – SOPs are step by step procedures on how to do something that is critical to quality, critical to data standards, or critical to system security. SOPs aim to achieve efficiency, quality output and uniformity of performance. A predetermined specifications to obtain a desired outcome.
Integration Services
Effective and efficient integration of CRM with adjacent enterprise systems, such as databases, ERP, LMS, Registration, Advocacy and other CRM systems and custom applications, is critical to enabling sales teams, increasing revenue and better serving customers. Across the broad spectrum of netFORUM integration needs, patterns emerge for how to best address integration challenges. We use our real world use cases and experience to resolve your integration problems and needs.
Custom Development
Leveraging the functions and features of your Abila product netFORUM (iWeb, eWeb & xWeb) we can help develop customizations to streamline your business processes and unified customer experience